QFD: Quality Function Deployment - Integrating Customer Requirements into Product Design

QFD: Quality Function Deployment - Integrating Customer Requirements into Product Design

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Product Description

Quality Function Deployment (QFD) is a method for satisfying customers by translating their demands into design targets and quality assurance points. For a thorough "how-to" on the implementation of QFD, we went directly to the source -- Yoji Akao, the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement.

In this unprecedented book he explains the concepts and methods of this remarkable systems engineering approach. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference tool for QFD implementation.

It includes—

Use of the demanded quality deployment chart.

Using and promoting quality charts.

Using quality control process charts: QFD at the pre-production.

Quality deployment and reliability deployment.

Quality development in the construction industry.

QFD for the service industry.

QFD for software development.

Product Details

Publisher	Productivity Press
ISBN	1563273136
Format	Paperback
Author	Yoji Akao
EAN	9781563273131
Label	Productivity Press
Edition	1
Dewey Decimal Number	651
Studio	Productivity Press
Number Of Pages	387
Title	QFD: Quality Function Deployment - Integrating Customer Requirements into Product Design
Publication Date	2004-09-30
Manufacturer	Productivity Press

Customer Reviews

very good book

Review by Tropical Paradise, 2007-01-09

very enlightening. clarifies what qfd really is and how it should be. the layout though could be further improved so the reader does not have to flip through pages to refer to tables mentioned in the text. also it would've been nice to see examples 100%. i guess this is difficult because of proprietary info. my only regret is that i did not buy this book first, right away.

Best collection of Japanese QFD case studies available.

Review by Anonymous, 1998-07-05

Dr. Yoji Akao, co-founder of the QFD methodology edits more than 25 QFD case studies from Japanese companies including Toyota, Komatsu, Matsushita, and NEC in industries far ranging from manufactured and assembled products, construction, chemical process, service, and software.

Comprehensive QFD is introduced to forever dispel the mistaken notion in the West that QFD is a House of Quality. The intense detail to other essential deployments such as quality deployment, function deployment, subsystem deployment, reliability deployment, cost deployment, technology deployment, concept development, part deployment, process deployment, QA and QC process sheets are displayed in exacting charts and tables accompanied by explanatory text by the very engineers that headed up the projects.

Mastering the case studies in this book is prerequesite to attaining QFD Master status.

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